Terms of Service

1. The Service

LocalReplyBot ("the Service", "we", "us") is a subscription service that generates AI-assisted draft replies to Google customer reviews for local businesses in Taiwan. You paste a review into the Service, and the Service produces a suggested reply in Traditional Chinese or English which you may copy and post to your Google Business Profile. The Service also provides an approval queue for negative or sensitive reviews, LINE notifications, and, on certain plans, review statistics and monthly reports.

The Service does not post replies to Google on your behalf unless a future auto-reply feature is explicitly enabled by you. We are not affiliated with, or endorsed by, Google LLC or LINE Corporation.

2. Accounts and Eligibility

You must provide a valid email address to create an account. Sign-in is via a one-time login link sent to your email. You are responsible for maintaining access to your email account and for all activity that occurs under your account. The Service is intended for business use by persons aged 18 or older who are authorized to act on behalf of the business they register.

3. Subscriptions, Billing, and Auto-Renewal

The Service is offered in monthly subscription plans of NT$299, NT$599, and NT$999 per month, each with different limits on the number of businesses and monthly AI reply generations. Prices are stated in New Taiwan Dollars and include applicable taxes unless stated otherwise at checkout.

Paid subscriptions renew automatically each month until cancelled. Payment is processed by our payment provider, Paddle. You may cancel at any time from the settings page; cancellation takes effect at the end of the current billing period, and you retain access until then. Unused monthly reply generations do not carry over to the next period.

If we change plan prices, we will notify you by email at least 30 days in advance; continued use after the effective date constitutes acceptance of the new price.

4. Free Trial

New accounts receive a 7-day free trial. No credit card is required to start the trial, and no charge is made when the trial ends. To continue using the Service after the trial, you must select a paid plan and provide payment details. Each business is entitled to one free trial; creating multiple accounts to obtain additional trials is prohibited.

5. Acceptable Use

You agree not to use the Service to: (a) generate replies to reviews of businesses you do not own or represent; (b) generate content that is unlawful, defamatory, harassing, or deceptive, including fake reviews or fabricated customer interactions; (c) circumvent usage limits or resell access to the Service; or (d) violate the terms of Google Business Profile or LINE. We may suspend accounts engaged in such conduct.

6. Disclaimer — Assistive Tool Only

AI-generated content may contain errors or inappropriate phrasing. The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

7. Termination

You may delete your account at any time from the settings page. We may suspend or terminate your account with notice if you materially breach these Terms, fail to pay subscription fees, or use the Service in a way that creates legal risk for us or other users. Upon termination, your data is deleted in accordance with our Privacy Policy (within 30 days of account deletion). Fees already paid are handled per our Refund Policy.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from your use of the Service — including any consequences of publishing a generated reply. Our total aggregate liability for any claim arising out of these Terms or the Service shall not exceed the subscription fees you paid to us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for intentional misconduct or gross negligence, or any liability that cannot be limited under the laws of Taiwan.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced by email or in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Taiwan, R.O.C. Any dispute arising out of or relating to these Terms or the Service shall be submitted to the Taiwan Taipei District Court as the court of first instance, unless mandatory consumer protection law provides otherwise.

Questions about these Terms: support@localreplybot.tw